| How to reply a complain from customer,in my opinion,We could resolve this case through the steps as follows: step 1:describe the *域名隐藏* is what was happened to the goods you sent. step 2:put forward your short-term actions to resolve the *域名隐藏* as how will you deal with the good in your warehouse,and how will you deal with the goods in customer's warehouse. step3: identify the root *域名隐藏* did caused the issue to occure. step4: aiming at the root cause above-mentioned,what will you do to prevent it from happening in your process. step5:put forward a long-term plan to prevent this issue from happening repeatedly. step6:verify the results of actions you have taken. step7:congratulate your team to finished an issue smoothly Generally speaking,above-mentioned is only a direction of solving quality issue,but if you could comply with this process,you would do it better. 本帖子2006-08-26 8:53:29由adamal进行编辑!!
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外贸英语 -> 如何回复客人对包装和短货的抱怨
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发帖时间 - 2006/8/25 16:24:34